If a page here stops you sending a drawing, that is our fault to fix

The target is the Web Content Accessibility Guidelines 2.2 at level AA. That is the level most US public bodies and larger buyers ask their suppliers to meet, and it is the one that covers the things that actually stop people: contrast, keyboard access, labels on form fields, text that reflows when you zoom.

Nobody outside the shop has audited this site. We have not paid for a certificate and we do not claim one. What we did is test it the way we test a fixture: against a list, with the numbers written down. Keyboard only, a screen reader on desktop and on a phone, browser zoom to 400%, and every page at 320, 360, 414, 768, 1024, 1440 and 1920 pixels wide.

Where something failed, we fixed it or listed it under known limits below. Partial conformance is the honest word for where the site sits today.

• A skip link is the first thing a keyboard reaches. It jumps past the sidebar straight to the page content.
• Every link, button and form control shows a 3px rust outline when it has keyboard focus. We don't hide it.
• On screens under 960px the navigation becomes a drawer. It opens from a labelled Menu button, holds focus inside while open, closes on Esc and hands focus back to the button.
• Body text on the cream paper ground passes AA contrast. Secondary text uses a darker brown than it looks, chosen by measurement rather than by eye.
• Every photograph of work in the shop carries a written description. Icons that sit next to words are hidden from screen readers so you don't hear "phone icon, phone".
• Form fields each have a visible label above them, errors are written out in words next to the field, and nothing depends on colour alone to tell you something went wrong.
• Tap targets are at least 44px on a side. Buttons grow with their text instead of clipping it.
• Nothing scrolls sideways at 320px. Wide tables scroll inside their own box.

The photo collage on the home page. Three photographs sit at slight angles and overlap. The images and their captions are in reading order and each has alt text, but at very high zoom on a mid-width screen the rotated frames can crowd each other. Under 600px they stack without overlap.

The support chat. The chat box in the corner announces new messages, but it polls for replies every five seconds while open, and some screen readers read a new reply late or twice. If that happens, phone instead. It is faster anyway.

The fit checker. The verdict panel on the fit check page updates live as you change inputs. It is marked as a polite live region, so it should read once you stop typing, but on older screen readers the reasons list may not be re-read. The same rules are written out in plain text below the tool.

Web fonts. Headlines use a tall condensed face. If your browser blocks Google Fonts, a system fallback takes over and the layout still holds, but the headings will look different.

The home page has a section that pins in place while four steps of a job cross-fade, with a thin progress bar and snap points between them. Some people find that disorienting. Turn on "reduce motion" in your operating system (on a Mac it is under Accessibility, Display; on Windows under Accessibility, Visual effects, Animation effects; on iPhone and Android in the accessibility settings) and the section lays out as four ordinary blocks that scroll like anything else.

Nothing on the site autoplays video, flashes, or moves for longer than a second on its own. There is no sound.

The quotes we send and the first-article check sheet that ships with every job are plain documents: numbers in a table, a written scope, a fixed price. We can send either as a text email or a tagged PDF instead of a scanned page. Ask when you send the job.

Your own drawings are another matter. A STEP file or a dimensioned PDF print is how we read the job, and we can't make those accessible for you. What we can do is talk it through on the phone, feature by feature, and write back what we understood so you can check it. That is how most of our jobs start anyway. More on that on how a job runs.

Call +1 (302) 366-0113 or write to [email protected]. It helps to know three things, but send what you have:

• the page address, or what you were trying to do (send a drawing, read a service page, use the fit check);
• what happened instead;
• the browser, device and any assistive technology you use, if you know.

We aim to answer within two working days. If the fix is on our side we will say when it goes live. If you were in the middle of sending a job, we will take the details by phone or email right away so the job doesn't wait on the fix.

Post also works: Hadaway Tool, 1 801 DAWSON DR, NEWARK, DE 19713. It is slower.

The contact form is a convenience. So is the fit checker. If either one fights you, skip it. Email the print with a line about quantity and when you need it. Or phone and read us the key sizes. For repair work you can bring the worn part to the shop in Newark and we will measure it on the plate; see repair and reverse-engineering.

Your data, if you send any, is handled as set out in the privacy notice. The rules for quotes and delivery are in the terms of work.